Fiverivers has over a decade in experience of a range of support services. We have refined and continue to develop these services in order to provide comprehensive solutions configured specifically with your business needs in mind.
Our support operations are dedicated and efficient, with a log of all activity (from initial enquiry/problems through to solution) in order to backtrack should the need arise. The helpdesk staff are experienced engineers who can often resolve the problem during the initial contact through a series of question and answer techniques.
The operation of a remote access strategy enables our engineers to access the system to investigate and identify any problems at which time they will also try to resolve the issue. If a visit to your site is required, the helpdesk staff will escalate this to our field staff and you will be duly contacted.
Service Level Agreements (SLA) which are agreed prior to support contracts being issued, will ensure that each client is prioritised according to their agreed SLA when the initial call is placed with the helpdesk.
Our engineers will ensure that your systems are running and have a proven track record that includes:
365 days a year coverage for servers, networks, desktops etc
Service level agreements to suit your requirements
Helpdesk support
Remote Access Support-Remote monitoring and administration
On-site engineers-Return to service (ensuring reinstatement of machinery to an agreed standard)
Support for installation, changes and moves
Expert engineers (highly trained, equipped with diagnostic tools to effectively assist with fault resolution)
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