Support Contracts
Fiverivers has over a decade in
experience of a range of support services. We have
refined and continue to develop these services in order
to provide comprehensive solutions configured
specifically with your business needs in mind.
Our support operations are
dedicated and efficient, with a log of all activity
(from initial enquiry/problems through to solution) in
order to backtrack should the need arise. The helpdesk
staff are experienced engineers who can often resolve
the problem during the initial contact through a series
of question and answer techniques.
The operation of a remote access
strategy enables our engineers to access the system to
investigate and identify any problems at which time they
will also try to resolve the issue. If a visit to your
site is required, the helpdesk staff will escalate this
to our field staff and you will be duly contacted.
Service Level Agreements (SLA)
which are agreed prior to support contracts being
issued, will ensure that each client is prioritised
according to their agreed SLA when the initial call is
placed with the helpdesk.
Our engineers will ensure that your
systems are running and have a proven track record that
includes:
-
365 days a year coverage for
servers, networks, desktops etc
-
Service level agreements to
suit your requirements
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Helpdesk support
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Remote Access Support-Remote
monitoring and administration
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On-site engineers-Return to
service (ensuring reinstatement of machinery to an
agreed standard)
-
Support for installation,
changes and moves
-
Expert engineers (highly
trained, equipped with diagnostic tools to
effectively assist with fault resolution)
Click here to contact us regarding Support Contracts
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