Frequently Asked Questions
Fivesol Hosting FAQ's
1. What operating systems does Fiverivers use?
2. Does Fiverivers offer a shopping cart?
3. Does Fiverivers provide any database solutions?
4. What statistical package does Fiverivers offer?
5. Does Fiverivers support Microsoft FrontPage?
6. What version of FrontPage does Fiverivers support?
7. Does Fiverivers support third level domains (name.domain.com)?
8. What is Fiverivers's policy on upgrading OS or other software that is included with the hosting plan in the shared environment?
9. Does Fiverivers automatically backup my data?
Email FAQ's
1. How do I set up my email address?
2. Can i check my email using the internet?
3. How do I create a email address?
4. How many email addresses can I create?
5. What is a email alias?
6. How do I create additional POP accounts, forwarding and aliases?
7. How do I check my email?
8. What do I use for my SMTP server?
9. Can I use all capital letters in my user names?
10. Why isn't my email working?
FTP FAQ's
1. Why do I get a "Receive error: blocking call" when I try to connect with FTP?
2. I have uploaded files to my website but they aren't showing up, why?
3. When should I upload in ASCII or binary mode?
4. Where can I download an FTP program?
5. How do I configure my FTP client to upload files to my site?
6. Can I use FTP to upload HTML files in addition to using FrontPage?
7. My cgi files need to be made executable, how do I do this?
Fivesol Hosting
What operating systems does Fiverivers use?
All our servers run Microsoft Windows 2003 Server Standard/Enterprise Edition, and use the Ensim Control Panel for virtual domain management. We also have solutions available for our clients who require Linux solutions
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Does Fiverivers offer a shopping cart?
We offer complete bespoke shopping cart systems.
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Does Fiverivers provide any database solutions?
We support Access, MS SQL, MySQL on all of our service plans and offer the database administration tool phpMyAdmin to manage your MySql database directly.
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What statistical package does Fiverivers offer?
Our option extras include Webalizler and Urchin Web Analytics Software which come with a Web-Based Control Panel.
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Does Fiverivers support Microsoft FrontPage?
All of our plans provide the option for FrontPage support. FrontPage extensions are needed to enable you to publish your site with FrontPage, and to run the tools supported by FrontPage.
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What version of FrontPage does Fiverivers support?
We support FrontPage 2002.
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Does Fiverivers support third level domains (name.domain.com)?
We support third level domain names with all of our hosting packages, such as "name.yourdomain.com".
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What is Fiverivers's policy on upgrading OS or other software that is included with the hosting plan in the shared environment?
As we are responsible for the reliability and stability of your website and email systems, we are careful when it comes to modifying software and the operating system. We make every attempt to test any patches or upgrades to the servers for proper compatibility, however new and unnoticed bugs may become visible from time-to-time and we will rectify these situations as they occur, which may require cooperation from appropriate third party vendors. When new security holes are identified and new patches are released, we will generally apply those types of patches or upgrades expeditiously, following internal quality assurance and verification testing.
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Does Fiverivers automatically backup my data?
Fiverivers has the ability to perform automated backups for clients, however, this service carries an additional charge.
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Email
How do I set up my email address?
Webmail click here
Outlook Express click here
Microsoft Outlook click here
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Can I check my email using the internet?
Yes by our browser based email service can be accessed by clicking, http://www.fiverivers.net/mail, you will then be prompted for your username and password. Fiverivers recommend you download your mail regularly as we cannot guarantee your mail will be in your mailbox online.
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How do I create a email address?
Login to your Web Admin Panel. Select the Mailbox/Users option, select add Email User, enter required details making sure you make a note of the password.
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How many email addresses can I create?
This will depend on your hosting plan.
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What is a email alias?
An additional email addresses that points to another email address. All messages sent to an alias are automatically and instantly redirected (forwarded) to the specified "real" email address. This is done so you don't have to configure (set up) your email software to retrieve mail sent to your alias (it all goes to one account).
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How do I create additional POP accounts, forwarding and aliases?
This is done via your control panel located at www.<mydomain.com>/admin. Once logged in there is a Help link in the left navigation menu to guide you through the process. (Replace "mydomain.com" with your actual domain name.)
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How do I check my email?
You can use any email client such as Microsoft Outlook, Eudora, etc. to access your email account. Alternatively, you can access your email by pointing your browser to http://www.fiverivers.net/mail. Also, please be sure that you use your FULL username, i.e., if your username is bob, your full username is bob@mydomain.com. Additional information can be located here.
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What do I use for my SMTP server?
You must use your ISP's SMTP server. Our accounts are configured to prevent open relaying of mail messages in order to protect our network from being used to send SPAM. For more information on configuring your email program, contact technical support for your ISP.
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Can I use all capital letters in my user names?
No, user names are case sensitive.
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Why isn't my email working?
This can be due to any number of issues. Go to http://www.fiverivers.net/mail as this will bring up your web based email client. Log in and check your email using this interface. If this works then there may be a configuration problem with your email client, double check all of your email configuration settings even if you are certain nothing has changed with these settings.
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FTP
Why do I get a "Receive error: blocking call" when I try to connect with FTP?
There are several reasons, one may be that your FTP client may or may not be using passive mode. Toggle passive mode if you are receiving the blocking call errors and if you are behind a Cable/DSL router that has firewall functions built in that may be in use.
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I have uploaded files to my website but they aren't showing up, why?
Make sure your main page (the first page you want people to see when they put your domain name in the URL) is titled "index.html" or "index.htm"
or "index.asp" or "index.aspx". The name of this file
should be in all lowercase letters. Make sure that you uploaded the pages in the correct directory, usually wwwroot
or sitewwwroot.
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When should I upload in ASCII or binary mode?
Your file extensions will help guide you with this and most FTP client programs will auto-detect the transfer type. If your files are readable in a text editor such as Notepad, you can safely upload them in ASCII mode, if the programs are compiled or executable programs such as pre-compiled CGI scripts (written in C for example), audio or video files (.mov, .ra, .avi, etc) should be uploaded in binary mode.
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Where can I download an FTP program?
There are several FTP programs you can use. Below is a list of several popular FTP programs.
1) CuteFTP
2) FlashFXP
3) WSFTP_LE
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How do I configure my FTP client to upload files to my site?
FTP client configurations are somewhat different, use the below as an outline:
Host Name/Address: mydomain.com
Host Type: Automatic detect
User ID: Username (refer to your "Welcome letter")
Password: Password (refer to your "Welcome letter")
Click the "OK" and/or "Apply" buttons
Once you click OK, you'll connect to the server.
You will see a folder named wwwroot or sitewwwroot; double click on that
folder to change directories to the main web root of your site.
This is where you would upload your html files. If you have an account level that allows CGI access, your cgi-bin will be located at
/wwwroot/cgi-bin.
wwwroot (or /sitewwwroot) - You MUST upload all your files to this directory in order for your website to be seen on the web. You need to name your default page "index.html". This is the page that people will see when someone accesses your website. Remember, it needs to be in all lowercase letters. You can
also use index.htm / default.htm / index.asp /
default.asp / index.aspx / default.aspx
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Can I use FTP to upload HTML files in addition to using FrontPage?
If you requested FrontPage extensions to be installed, you should not use FTP or any other method of uploading to your html files. By doing so, you could cause errors to occur on your website. You should also never edit or FTP the ".htaccess" files, any "*_vti" directories or any other FrontPage extensions. Doing so will corrupt your extensions
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